Bombardier introduit une garantie de satisfaction pour les pièces destinées aux clients de l'aviation d'affaires

* Élimination des frais clés d'expédition, de main d'oeuvre et
d'approvisionnement

* Cela arrive juste après l'engagement de réduire la fréquence des 10
principales pièces sans défaut constaté à moins de 25 pour cent par an


MONTRÉAL, QUÉBEC - (Marketwire - 25 mars 2011) - Aujourd'hui, Bombardier a
relevé la barre  en matière d'excellence du service à la clientèle avec
l'introduction d'une garantie de satisfaction révolutionnaire pour les pièces
destinées aux clients de l'aviation d'affaires. Cette garantie établit des
standards de haut niveau pour les performances de Bombardier concernant les
pièces, et augmente sa responsabilité financière en supprimant les frais
d'expédition, de main d'oeuvre et de réapprovisionnement, le cas échéant. En
outre, Bombardier fait également des progrès considérables en réduisant
l'incidence des pièces sans défaut (NFF) actuellement en circulation. Bombardier
est le premier fabricant d'avions d'affaires à annoncer publiquement des
garanties sur ses pièces et des objectifs NFF pour ses clients.

"Parts performance is a top priority for Bombardier, and our Parts Satisfaction
Guarantee reflects our determination to put our customers first and to become
the world's number one aviation services company," said Andy Nureddin, Vice
President, Customer Services and Support, Bombardier Business Aircraft.

Bombardier's Parts Satisfaction Guarantee(i) takes effect immediately and
comprises the following:

* Unused Aircraft-on-Ground (AOG) Parts Guarantee: Bombardier will eliminate
restocking fees on the return of any parts ordered for an AOG situation and
confirmed unused.

* Recommended Parts Guarantee: Should a part replacement recommended by
Bombardier not fix a fault and be deemed unnecessary, Bombardier will absorb
shipping charges for the unused part, as well as labour costs associated
with its installation and removal.

* Defective on Arrival (DOA) Guarantee: Bombardier will cover shipping and
labour charges incurred for a replacement unit if the original part was not
functional or was received damaged.


Reduction in incidence of No Fault Found (NFF) components

Bombardier has also committed to reducing the incidence of the top 10 NFF
components on its business aircraft models to less than 25 per cent by the end
of the year.

"Even though NFF and DOA components are an industry-wide issue, we believe that
firm action is needed to deal with this key customer irritant," said James
Hoblyn, President, Customer Services & Specialized and Amphibious Aircraft,
Bombardier Aerospace. "With this unprecedented commitment, we expect to
dramatically reduce the number of NFF and DOA parts in circulation, while
addressing suspect and rogue units, once and for all."

Going forward, Bombardier will aggressively track suspect and rogue units at the
serial number level and continue to work closely with suppliers to ensure that
new performance targets are met.

A dedicated component reliability team, headed by Robert Jacques, Director,
Component Reliability, has been tasked with meeting this aggressive target. To
date, the team has implemented rigorous processes to troubleshoot suspect or
rogue parts, remove them from Bombardier inventory, determine root causes,
institute corrective action and ensure proactive follow up.

About Bombardier

A world-leading manufacturer of innovative transportation solutions, from
commercial aircraft and business jets to rail transportation equipment, systems
and services, Bombardier Inc. is a global corporation headquartered in Canada.
Its revenues for the fiscal year ended Jan. 31, 2010, were $19.4 billion US, and
its shares are traded on the Toronto Stock Exchange (BBD). Bombardier is listed
as an index component to the Dow Jones Sustainability World and North America
indexes. News and information are available atwww.bombardier.com.

(i) Certain conditions apply

Contacts:
Bombardier Aerospace
Marc Duchesne
+1-514-855-7813
www.bombardier.com

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